Customer Intelligence

Backwell xAI

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The high cost of silent churn

Every customer who leaves represents more than immediate revenue loss, it also erodes long term growth potential, reduces upsell opportunities, and weakens overall customer lifetime value.

01

The most damaging losses happen silently, without clear alerts.

Three approaches. One future.

We’ve evolved from guessing with reports, to targeting with segments, to finally engaging every customer individually with hyper-personalized, AI-driven precision.

Traditional

traditional
Prediction accuracy
Low (< 40%)
Level of customization
Very Low
CLV and Retention Impact
Minimal
Execution time
Days to weeks
Early churn detection
Only after explicit signals

Generic AI

generic AI
Prediction accuracy
Medium (50-70%)
Level of customization
Medium
CLV and Retention Impact
Moderate
Execution time
Hours to days
Early churn detection
Days before or after the customer gives explicit signals

Backwell AI

Backwell AI
Prediction accuracy
Very High (> 90%)
Level of customization
Very High
CLV and Retention Impact
Significant
Execution time
Seconds to minutes
Early churn detection
Months before customer gives explicit signals
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Backwell xAI

AI technology to identify opportunities and threats in advance based on historical data, and act with high precision and in-depth understanding before competitors react.

High-Performing AI based on Scientific Research

01

Investment in Scientific xAI

Our solutions are developed in collaboration with a world-class Scientific Board, composed of AI researchers and academics, ensuring every model is backed by cutting-edge research. By investing in Explainable AI (xAI), we make predictions transparent, reliable, and actionable, to provide reasoning behind every insight.

04

Highly-customizable & On-Prem

Every solution is customizable. We tailor them to the specific needs of each company. Our platform adapts to existing workflows through our on-premise deployment, integrating seamlessly and safeguarding data privacy and compliance.

Industries

Anticipate hidden opportunities in your B2B or B2C customer portfolio.

Contact Us

Get in touch with the team of Backwell Tech to apply for strategic partnerships or collaborations

Contact Informations
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Sony Center – Kemperplatz 1, Berlin

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